Privacy Policy

Policies

• Your privacy is important to us. Our Privacy Policy is incorporated in this agreement and subject to these Terms and Conditions.

Cancellation Policy

• We understand your travel plans may change, so we offer a simple cancellation policy. Regardless of whether you made your reservation online, via mobile text, or by calling 021 081552233 give us 12 hours’ notice prior to your pickup time, and we will give you a full refund.
• QUEENSTOWN TRANSFERS is unable to refund payment if cancelled with less than 12 hours’ notice prior to pick up time or in the event of a no-show.

Luggage Policy

• Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse) ride free!
• Extra fees may apply in the following instances. Contact us for needs outside of those listed.
• Excess/Oversized Baggage
• Checked bag exceeds 50 pounds (or approximately 23 kilograms).
• Total dimensions for your checked bag exceeds 80 inches when adding length, width, and height.
• Excessive size or number of bags may require an Exclusive reservation.
• $5.00 fee per item
• Boxes
• Excessive size or number of boxes may require an Exclusive reservation.
• $5.00 fee per item
• Golf Clubs
• Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.)
• Varies
• Bikes
• Exclusive reservation required. Box required.
• Varies
• Skis and Snowboards
• Exclusive reservation required.
• Varies
• Surfboards
• Exclusive reservation required.
• Varies

Service Animal Policy

• QUEENSTOWN TRANSFERS do not carry any animal in the passenger van.